SharePoint Online – My Site doesn’t show profile picture

2013-11-07

I had a strange issue within our Macaw SharePoint Online demo tenant. The profile picture of one of our users didn’t show within the My Site:

I found it very strange that the picture appeared when I edited the profile picture field:

Weird right? What made it even weirder (is that a word?) was that the image was available within the webmail:

Strange right? To great thing about Office 365 is that you can ask Microsoft for support! I received the following solution:

As an Admin, browse to Tenant Admin | User profiles.
In the People section, click ‘Manage user profiles’
Search for a broken user.
Edit the profile. Set ‘Picture Exchange Sync State’ to 0 and save the profile.
Edit the profile again. This time, on the ‘Picture’ property, click ‘Remove’ to remove the picture from SharePoint.
Edit the profile a third time. This time, set ‘Picture Exchange Sync State’ back to 1.
Have the user browse to their My Site upload a new photo. (It may take some time for the cache to clear and this to reset)

This did the trick for me! Hope it helps you as well.

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About the author

Jasper Oosterveld

My name is Jasper Oosterveld and I live in Amsterdam with my wife Katie, our daughter Flora and our dog Millie. I have been working with SharePoint since 2007 as a SharePoint Consultant. In my role as SharePoint Consultant I support customers with the process of implementing SharePoint. Collaborating in the SharePoint and Office 365 community is a passion of mine. I speak regularly at SharePoint and Office 365 community events such as DIWUG, Office 365 User Group, SharePoint and Office 365 Saturday, SharePoint Connections and the European SharePoint Conference.