We Need to Talk: How to Converse with Regular People About Managing Their Content in SharePoint

SharePoint gives us extreme flexibility in the ways we can store and retrieve our information and documents. Whether you are planning for a small team-based collaboration site or a department-wide portal, the value of taking the time to chart your course before you start diving into site settings and configuring libraries and lists is inarguable.
But how the heck do you talk to people about SharePoint without confusing them, scaring them away, or watching their eyes glaze over? We want to communicate effectively enough with them so that they ‘get it’ and start using the features you want them to, right? We’ll go through several real-world consulting micro-scenarios and discuss WHAT to say WHEN (including what NOT to say) and how to LISTEN and INTERPRET what they’re asking you for!
This session assumes a basic end user knowledge of site structures, list and library behavior, metadata, and navigation in SharePoint.

In this session you will learn:

  • How to communicate about requirements effectively
  • How to talk about SharePoint features with a non-technical audience
  • What to say when
  • How to listen and interpret

This session was delivered at the Collab365 Global Conference 2016 and was presented by Jonathan Ralton.


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About The Author
- Jonathan has extensive experience as a business analyst and consultant with over a decade of SharePoint exposure. While more of an integrator and configurator than developer, he excels with clients in bridging the gap between their business problems and the feature-laden SharePoint “Swiss Army knife.” He is a skilled information architect, and has wrestled with many information management challenges across multiple industries.In addition to a well-developed technical acumen, Jonathan also possesses a flair for the creative. He regularly incorporates design and marketing experience into his work to enhance user experience, interaction design, and usability. He also designs and produces print and electronic collateral and advertising material.

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